Help center
How can we help?
Answers to the questions we hear most. Can't find yours? Reach out directly below.
Getting started
How do I create a HUBCV account?+
Click Register in the top navigation, fill in your name, email, and password, and you're in — no school or company code required to start.
Is HUBCV free?+
Yes. Signing up, building your living resume, applying to jobs and courses, and using the core app are free for every individual, permanently. See Pricing for Hub plans.
Do I need a .edu email?+
No. HUBCV works for students, teachers, employers, and employees alike — a personal or work email is fine.
Resume
How does the resume get generated?+
Your resume is generated from verified activity — completed courses and jobs, graded assessments and tasks, attendance, and credited events and projects — scored by a 5-tier evidence model (patent application US 2020/0074567). Add a project or finish a course, and your resume updates automatically.
Can I export my resume as a PDF?+
Yes, from the Resume page in the app — click Export PDF for a polished, ready-to-send document.
Billing
Can I cancel a paid Hub plan anytime?+
Yes, plans are billed annually with no lock-in — cancel from your Hub's Billing panel and it stays active through the end of the paid term.
Schools & business
How is HUBCV different for schools versus businesses?+
Schools get a teacher gradebook, verified document review, and parent-managed student accounts. Businesses post roles and screen applicants by verified skills. Both read from the same underlying verified-activity record — just a different view.
Who do I talk to about a school or company-wide rollout?+
Start from the For schools or For business pages and use the contact CTA — our partnerships team handles rollouts directly.
Still stuck?
Our support team usually replies within a day.